Shipping and Returns

Shipping & Returns

IN-STORE PICK UP

If you live in the Lloydminster area and want to pick your items up, select "in-store pickup" from the drop down menu and we will contact you as soon as your order is ready, usually within 24hrs.

SHIPPING AND HANDLING

Canada

Standard goods*: $15.00
Large and/or Heavy goods**: In-Store Pickup Only

United States

Not available at this time. Stay tuned for changes.

International

Not available at this time. Stay tuned for changes.

* Standard goods include things like clothing, socks, accessories and jewelry.
** Heavy goods include things like Traeger grills, books, decor, and select bath and body products.

We can only ship to the billing address or a confirmed address.
All packages will be sent out with a tracking number.
Customer is responsible for any additional charges on rejected packages.
Once it is with the shipping carrier, we are not responsible for any shipping or customs delays. We are happy to work with you to track your package or submit claims. Your shipping however, can not be refunded once it has shipped.
All online orders and shipped from our Lloydminster location and require 24 hrs to confirm the status & availability of your purchase. We strive to keep the website’s inventory updated at all times, but item availability is not guaranteed. If an item is sold out, you will be notified via email and given your options or your credit card will be refunded.
We are happy to make any changes before your order has been shipped, please email curated@hhlloyd.com

Taxes and Duties
Sales tax is charged on all Canadian orders at the customer's local tax rate.
Home Hardware is not responsible for duties or other fees incurred from importing goods.

Exchange Rates
All of our prices are in Canadian dollars. Any fluctuations in the exchange rate are the customer's responsibility.

RETURNS

If you are unsatisfied with your purchase, we will gladly accept exchanges and returns of regularly stocked merchandise in its original condition

IN-STORE RETURN POLICY

Please visit our webpage for in-store returns.

ONLINE RETURN POLICY

We will gladly offer an exchange or full refund within 90 days of purchase to the original form of payment.

Regrettably, we are unable to accept returns on software, CDs, DVDs, live goods, food / beverages, hygienic items, cut items, custom orders and items marked final sale. All receipts must be authenticated to process the return. Clothing must be unworn with tags attached.

Please email curated@hhlloyd.com for a Return Authorization number and we will assist you with your return.

The customer is responsible for any shipping charges and we require that you insure the package. We will not be responsible for the cost of any lost packages. Original shipping charges will not be refunded.